We value your feedback

As a customer-focused and customer-driven company, we aim to provide excellence in service and to achieve full customer satisfaction. Hence are our commitments to closely listen and communicate to our customers, to encourage feedback that is promptly reviewed, analyzed and acted upon and last but not least to efficiently handle and solve any complaints.

Your opinions, suggestions and complaints about our company, our services, our website, our employees and overall about your experience with Atlas Translogistics help us continuously improve our services and better meet your expectations. If you are satisfied with the way we do business, your compliments will give us the confidence that we are on the right track. If you would like to forward suggestions, please do so and rest assured they will be carefully analyzed. Equally so, if you feel we have made a mistake, that you have been unfairly treated or that our service did not meet your expectations, we would like to know and take action immediately.

Review our Feedback policy and our Complaints policy to learn more about how your feedback and your complaints will be handled.

Please use any of the methods below to get in touch with us:

Online

• Fill in the feedback form;
• File a complaint online.

E-mail

• Please email your general comments and suggestions at feedback@atlastrans.com.ro. Review our feedback policy to learn more about how your feedback will be handled;
• Please email your complaint at complaints@atlastrans.com.ro. Review our complaints policy to learn more about how your feedback will be handled.

Fax

• Fax your feedback to the attention of the Transportation department at fax no +40 21 320 1331;
• Fax your complaint to the attention of the Quality department at fax no +40 21 320 1332.