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"Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution; it represents the wise choice of many alternatives" (Wiliam A. Foster)
The "Quality Guarantee" system of Atlas Translogistics has been designed to ensure excellence in every component of the services we provide and as well as maximum customer satisfaction and trust. The system includes active steps to maximize results for our customers and improve current processes through permanent performance monitoring and periodic assessment of results. »»»
Customer satisfaction commitment
Services at highest possible standards;
Zero delays, zero communication errors and zero transportation incidents;
Mindset of prevention rather than correction;
Act on feedback received;
Efficient staff training.
Continuous improvement
We practice Kaizen, follow Stephen Covey's 7 habits principles and actively apply tools like Lean Six Sigma in support of our continuous efforts to provide excellence in service and ensure maximum customer satisfaction.
To meet our ambitious continuous improvement objectives we:
(a) Set high performance standards and smart key performance indicators, at company and project level;
(b) Engage each member’s efforts to consistently and effectively reach performance targets;
(c) Permanently seek innovative ways to improve the processes.
Certifications
- ISO 9001:2008
- ISO 14001:2004
- ISO 180001:2004 (work in progress)