Customer satisfaction

At ATLAS, we strongly believe that if we truly respect our customers and serve them the best we can, if we concentrate our efforts to improve every aspect of every process and if we do this by perfectly blending the benefits of teamwork with individual creativity and innovation, then success and growth will follow. This is why we see every transport contract we implement as an opportunity to earn our customers’ trust and subsequently improve our reputation and credibility.

Therefore we always:

• Provide services at the highest possible standards to satisfy all customers' needs, quality standards, cost objectives and safety requirements;
• Strive for zero defective products, meaning zero delays, zero communication errors and zero transportation incidents. Every time!;
• Seek to understand customers' implicit and explicit expectations and work together for their achievement;
• Promise only what can be accomplished and always respect the commitments made;
• Efficiently monitor all phases of contract implementation with a mindset of prevention rather than correction;
• Include customers' added value when defining quality objectives and key performance indicators;
• Review and act on feedback received from customers;
• Ensure the most effective training for the staff to best serve the customers.

We view customer satisfaction as the necessary foundation for building strong, healthy and durable business relationships. We have thus developed measurement devices to collect and analyze customer feedback and subsequently use it to drive improvement. The methods of collecting customer feedback range from the “Voice of the customer” system to the more direct periodic performance meetings.

Learn more about our efforts to maximize customer satisfaction in the Quality guarantee or the Continuous improvement sections of this website. Alternatively, for any questions or additional information please email our Quality department.